Refunds & Guarantees

We want you to be happy with your purchase.

If you are not, we offer you a 100% money-back guarantee.

Please return to us in its original condition and packaging the unused product within 30 days of purchase.

Just contact us, letting us know you want to return the item and the order number, and we will respond with our Melbourne based delivery address so you can package it up and get it back to us. No questions asked.

As soon as the item has arrived in its pre-purchased condition, we will refund you using the same payment method you used to purchase the item. Please remember it can take some time for your bank or credit card company to process and post the refund.

We do not refund delivery costs unless the item is faulty or damaged.

Unfortunately, we cannot accept returns on sale items or gift cards.

Certain types of items cannot be returned unless faulty and damaged, like perishable goods (such as coffees and teas), personal care goods (such as beauty products and soaps), and for health reasons, earrings and masks. 

Faulty or Damaged Products

As soon as your purchase arrives, please look at it and contact us immediately if the item is defective, damaged or if you receive the wrong item.  

In your contact email, include;

1. A proof of purchase.

2. A photo of the product's defect/damage to evaluate if it needs replacement or repair.

Then return the product to us by getting it into the post within 14 days from alerting us of the problem. We will send you the Melbourne based return address when responding to your email.

Once we receive the faulty, damaged product, we will evaluate the issue and make it right as promptly as possible. We will either repair or replace the item and send it back with no extra charges. Or if this is not possible, we will fully refund you for the product and the delivery.

Our Quality Guarantee

We know our products are quality and some come with an extended guarantee. But for those that don't, we still take care of you by giving you a 30-day guarantee on the product's quality. 

If, over the following 30 days post-purchase, with reasonable use and following our product care guidelines, your product becomes faulty,  get in contact with us. See the faulty and damaged products section above for more details.

Starfish Project

All Starfish Project jewellery is guaranteed 12 months from the time of purchase if you follow the product care tips. Please keep a copy of your receipt and contact us through the form below.

Joyn 

Joyn takes pride in their craft, and it is evident in the quality products they make. We will guarantee any Joyn product for a year from purchase. Our warranty covers defects in materials: leather and hardware such as snaps, zippers, buckles, rivets and craft. 

As the leather is natural and recycled, it will occasionally have unique characteristics such as small scars, crease, and colour variations. These are what give it character.

Under this guarantee, we will repair or replace the item at no charge.