Refunds and Exchanges

We want you to be happy with your purchase.

So if you find it is not what you expected, we will return or exchange your item if you do the following.

Please notify us by email within 14 days of delivery.

Return the item in the condition it was sent within 30 days.

Due to health and hygiene standards we cannot offer this for earrings so please choose carefully. 

Faulty items

We endeavour to provide you with an quality product. Although sometimes there can be little mishaps. So if you receive a faulty item, we will happily repair or replace it, or refund you the money.

Please notify us within 14 days of delivery of the problem.

We will cover delivery expenses of replacement and repair once the issue is verified.


All Starfish products are guaranteed for 6 months from the time of purchase. Please keep a copy of your receipt and contact