What you have told us
We love to get your feedback and share it with those that handcrafted and designed your product. It helps us work with them to continue to design and create better products that in turn can help generate income for those affected by trafficking.
Here is what some of you have had to say...
Contact us with your own feedback
Get in touch
Frequently asked questions
Do you have gift vouchers?
Yes we do. They are quick and easy, earth friendly gifts you can send directly by email to your family and friends.
You'll find them here
Can I get my order gift wrapped?
Yes you can! In fact we love wrapping gifts so much we offer it for free. You will find the gift wrap offer on every product page and its as easy as a click of the button.
You don't need to worry about the prices being left on. I always check that they are removed. Any other purchase related documents are sent to the email/SMS you leave with us as person creating the order.
Do you have other colours or designs of this product?
We are a dedicated online store, which means everything we have is available for you to see on our website. Many of our range is either one of a kind or limited edition.
We want to support the makers and so if want something they offer, but we don't, please contact us. We will do our best to help you find it.
How do I find out more about the makers of my product?
We love to share the stories of the makers. We do this on the website through the 'Meet the Maker' tab on each product page.
You can also find out much more about the makers through 'Our Makers' in the navigation bar at the top of the web page.
But the best way to get to know more about the makers is to join our community and get new stories each month
Why are your product ethical and sustainable?
We have done much thought and research before selecting our brands. We want to be transparent about what the values are that guided our choices and communicate them easily for you to know. So on every product page are the icons to guide your choices.
The full description of each icon is found here.
How do I get an update on my order?
Once you place an order and I have done a little happy dance, I carefully wrap it and arrange delivery. It most often takes me 24 hours to do this. (During weekday only, weekend orders are processed Monday).
You will then get from me an email or SMS to the address/number you gave us with a tracking code. It will tell you which courier your parcel is coming through, Sendle or Australia Post and a link to their tracking page on their website.
If you have not got this, check that it has not sneaked its way into your junk folder.
The courier usually sends you another email with further details which can confirm that you are also in their system.
My order is taking longer than expected!
Oh no! I am so sorry to hear that.
I am based in Melbourne and in recent months we have had some significant restrictions that have impacted the speed of deliveries being process. Our couriers are doing their best to ensure the safety of their staff and comply with the COVID work safety standards.
Please be patient. Allow an extra few days especially in these busy pre Christmas times mixed with COVID.
For more details about our delivery times estimates, have a look here